At Multibet88, your privacy is not merely a legal obligation — it is our sincere commitment to every user. This document details how we collect, store, use, and protect your personal data each time you use our platform.
Your Data, Your Rights
We do not sell your data. We do not share your data without consent. That is our promise.
The Multibet88 Privacy Policy is built on six core principles that ensure your personal data remains safe and in your control at all times.
All data transmitted between your device and multibet88's servers is protected by industry-standard 256-bit SSL encryption. This ensures your personal and financial information cannot be intercepted by third parties during transmission.
Multibet88 only collects data that is strictly necessary to provide our services. We do not gather irrelevant information, and data is retained only for as long as required for operational and legal compliance purposes.
Access to users' personal data within the Multibet88 system is restricted to authorised personnel only. All access is logged and continuously monitored to detect any unauthorised or suspicious access attempts.
Multibet88 has never and will never sell, rent, or transfer users' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are merely its responsible custodian.
All of multibet88's data handling operations comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We continually update our internal policies and procedures to ensure full compliance with applicable legal requirements.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. The Multibet88 support team is ready to process all privacy-related requests within 14 working days.
Multibet88 takes data protection responsibilities extremely seriously. This Privacy Policy explains in detail how we — as the operator of a leading online betting platform in Malaysia — collect, process, store, and protect your personal information when you use our website and services at multibet88.plus.
This document applies to all users who browse our website, register an account, make deposits or withdrawals, interact with customer support, or use any services offered by Multibet88. By continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.
Important Note: This Privacy Policy should be read together with the Terms and Conditions as well as Responsible Gaming Policy multibet88. All of these documents together form a comprehensive user agreement framework with us.
Multibet88 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. As a registered data controller, we have clear legal obligations to ensure that users' personal data is processed lawfully, fairly, and transparently at all times.
Multibet88 collects several categories of personal information depending on how you interact with our platform. Below is a detailed breakdown of the types of data we collect:
Data You Provide Directly
Automatically Collected Data
multibet88 never collecting sensitive information such as biometric data, medical records, or your religious and racial information. Our data collection is strictly limited to platform operational needs only.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC number, date of birth | KYC verification, account security |
| Relationship | Email, phone number | Communications and transaction notifications |
| Financial | Bank account number, e-wallet | Processing deposits and withdrawals |
| Technical | IP address, browser, device | Security and fraud detection |
| Usage | Game history, browsing behaviour | Platform improvement, responsible gaming |
Every piece of personal data we collect has a clear and lawful purpose. multibet88 uses your data for the following purposes:
Platform Operations
Security and Compliance
Service Improvement
Communications
Marketing: You may opt out of receiving marketing communications at any time by contacting our support team or using the unsubscribe link in our emails. This will not affect your account functionality.
Multibet88 does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, in certain limited situations, we may share your data with the following parties:
Trusted Service Providers
We work with selected and trusted third-party service providers to help us operate the platform — including payment processors (DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost), game software providers and technical service providers. All of them are bound by strict data confidentiality agreements and are only permitted to process your data for the specific purposes set by multibet88.
Legal Requirements
In situations required by law, we may need to disclose data to:
In all lawful data sharing instances, Multibet88 will always ensure that only the minimum necessary data is shared. We will not share more than what is required by law or operational necessity.
Multibet88 invests seriously in data security infrastructure. The technical and organisational measures we have in place include:
Incident Response: In the event of any data breach that may affect users, multibet88 is committed to notifying affected users within 72 hours of becoming aware of the incident, in line with industry best practices.
Multibet88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Cookie Controls
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.
Multibet88 does not retain your personal data longer than necessary. Data retention periods depend on the type of data and the purpose for which it is used:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Platform operational requirements |
| Financial transaction records | 7 years after transaction | AMLA legal obligations |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Dispute resolution |
| Anonymous analytics data | Unlimited | Platform improvement (no PII) |
| Marketing data | Until unsubscription | User communication preferences |
Once the retention period expires, data will be securely deleted or anonymised using methods that meet industry standards. Anonymised data can no longer be linked to any individual and may be retained for statistical purposes.
Under Malaysia's PDPA and Multibet88's privacy commitments, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Multibet88 will provide this information in an easy-to-understand format within 14 working days.
If any of your personal data is inaccurate or out of date, you have the right to request a correction at no charge. Certain updates can be made directly through your account settings.
You may request deletion of your personal data in certain circumstances — for example, when the data is no longer needed for its original purpose or you withdraw your consent. Please note that some data may need to be retained for legal reasons.
You have the right to object to the processing of your data for direct marketing purposes at any time. Upon receiving your objection, we will immediately cease processing your data for that purpose.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller upon request.
In certain situations, you may request that we restrict the processing of your data — for example, while you are contesting the accuracy of the data or awaiting the outcome of an objection.
How to Submit a Request: To submit any request regarding your privacy rights, contact our Data Protection team via 24/7 live chat or email us at [email protected]. All requests will be processed within 14 working days.
The multibet88 platform may contain links to third-party websites or services, such as payment providers or gaming software providers. This Privacy Policy applies solely to the multibet88 platform.
Multibet88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. Although we only work with trusted partners, we have no control over their own privacy policies.
Payment providers such as DuitNow, FPX, Touch 'n Go, GrabPay, and Boost have their own privacy policies governing the processing of your financial information when you use their services.
Multibet88 is a platform restricted to users aged 18 years and above only. We do not knowingly collect or process personal data from individuals under 18 years of age.
If you are a parent or guardian and believe your child has registered or provided data to us without your consent, please contact our support team immediately. We will take prompt action to verify, delete the relevant information and close the account.
Multibet88 employs a strict age verification process during registration, including identity document checks, to ensure our platform remains inaccessible to minors. This forms part of our commitment to Responsible Gaming.
Multibet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements or new platform features. The "Updated" date at the top of this document will always reflect the latest version in effect.
For significant amendments — particularly those that materially affect your privacy rights — Multibet88 will endeavour to notify you via email or in-platform notification at least 14 days before the changes take effect. Your continued use of the Multibet88 platform after the effective date of any amendment will be deemed as acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information. All previous versions of this Privacy Policy are available upon request through our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how multibet88 handles your personal data, you may contact us through the following channels:
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the responsible regulatory body under PDPA 2010.
Our Commitment: multibet88 treats every privacy-related complaint with the utmost seriousness. We are committed to resolving every issue transparently, fairly, and within the stipulated timeframe. Your trust is our most valuable asset.
Multibet88 ensures every gaming session is protected by world-class security infrastructure. Register today and enjoy a safe, fair, and exciting betting experience alongside thousands of fellow players in Malaysia.